Terms & Conditions, Refund Policy
Returns Policy, Money back Guarantee
*If you are unhappy with your product, require an exchange or change your mind on your purchase, we offer a money back Guarantee.
We would require written confirmation with in 14 days of you receiving your product, for your intent to return the product for a refund, you will then have a further 14 days to organise the safe return of the product at your expense, if you choose to use a pallet courier company for the return, they offer insurance for the product during transit, we highly recommend the full value of the product is insured.
It is your responsibility to insure the item is repackaged on the pallet safely and securely so that it reaches us in the condition it was delivered to you in, once we receive the item back safe and intact we will then refund the full purchase price to the account that you had made the original transaction through.
*All items that are delivered by us through the delivery company are insured during transit, if damage occurs please follow the guidelines as outlined above so that we are able to replace the damaged item / items. Failure to follow these steps and guidelines could result in the insurance being invalid and prevent the replacement of the damaged items.
*It is your responsibility to insure all information you supplied during the order process is correct and accurate, any failing due to incorrect or inaccurate information supplied will be charged representative to any expenses incurred.
*Any changes to the order must be submitted in writing before dispatch, any failing due to incorrect or inaccurate information you supplied for the change of order will be charged representative to any expenses incurred.
*Canceled orders could be subject to a cancelation fee depending on how far along we are in to the manufacturing process and any costs incurred for this
*Photos in our website only give a representation of the colour, every attempt will be made to ensure as close as a resemblance as possible but due to working with natural stone shades and tones may differ slightly