How To Order & Deliveries

How to place your order

Ordering could not be easier! All of our products are available to purchase through our on-line webshop. We use CardSave and PayPal to provide secure transactions - you can choose which payment option you want to use at the checkout. No personal data will be stored in conjunction with your order but we will contact you after your order is received to arrange delivery.

Or you can simply phone our direct order lines on 01243 532 390 or 01243 532 357 which are open between 9 am and 5 pm. Outside of these hours please call 01243 673 865. Our phone lines are open 8am to 8pm, 7 days a week.

Payment Methods

  • CardSave secure transactions for online web shopping
  • PayPal secure transactions for online web shopping
  • Secure card payment over the phone
  • Cheque
  • Cash on delivery

We only accept cash on delivery where we use our own transport. This is subject to distance and time allowing. Collections receive considerable discounts versus marked prices. You are more than welcome to collect your items; in fact, it is always nice to see a friendly face and in most cases we can offer a good discount on the marked prices. It is advisable to call the showroom prior to visiting us to ensure stock availability.

Prices

All prices on this website are subject to VAT. VAT Registration No. 109 9653 84

Deliveries

All quoted prices include mainland UK delivery. Where we can we prefer to use our own vehicles to make the deliveries. Where this is not possible we use palletised delivery companies - either way, all goods are fully insured during transit.

All our larger products are deliverd on a pallet through the Pallex Distribution Network - this is the UK's No.1 network made up of about 100 of the UK's leading hauliers covering every postcode in the UK. The size of this delivery lorry varies but can be as large as a "dustcart truck" This means fast, efficient and fully insured deliveries by your local Pallex member.

The pallet with your items on will be lowered down on the vehicle's tail lift. A "pump up pallet truck" will then be used to pull the pallet into your property where access allows.

Deliveries can be on a weekday of your choice or, by special arrangement, a Saturday service is available. When you purchase from our website shop we will contact you to arrange a suitable delivery schedule. Please let us know of any access constraints at the time your delivery is agreed.

We will give you a full money back guarantee if you purchase any item from us and are not 100% satisfied! Just return the item to us and we will refund your payment in full.

How to reach us